Contact Raxi Win

Contact Raxi Win, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach Us

Have a question about your Raxi Win account? Getting in touch is quick and straightforward. Use either channel below, our team is ready to help with everything from account setup and bonus queries to payment issues with PhonePe, GPay, or BHIM UPI.

Contact Us

Email: [email protected], replies within 24 hours.
In-app chat: Open your Raxi Win dashboard and tap the chat icon for the fastest response.

For the smoothest experience, include your registered mobile number and a brief description of your issue, for example, "PhonePe deposit not reflecting" or "GPay withdrawal pending", when you first write in.

Office Hours

Raxi Win runs two distinct support tiers to cover every hour of your day:

  • Automated in-app chat, 24/7, every day of the year. The chatbot handles common queries instantly: checking wallet balance, tracking a BHIM UPI transaction, resetting passwords, or reviewing bonus eligibility, no waiting, no queue.
  • Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST. Real staff step in for complex issues: account holds, KYC document review, large withdrawal delays, or payment disputes involving PhonePe and GPay. Outside these hours, log your query via chat and an agent will follow up at opening time.

Email responses are typically delivered within 24 hours, and fastest during peak staffing hours (10:00 AM to 6:00 PM IST).

Online-Only Support

Raxi Win operates entirely online, there is no physical office, no branch to walk into, and no postal address to write to. This is by design: a digital-first model means faster response times, round-the-clock chatbot availability, and a consistent experience whether you are playing in Mumbai, Bengaluru, Jaipur, or anywhere else across India.

All support interactions happen through two secure digital channels:

  1. In-app chat: log in to your Raxi Win account and start a conversation directly inside the app.
  2. Email: write to [email protected] with your query, account details, and any relevant screenshots.

No visit required. No travel time. Just fast, reliable help at your fingertips.