Raxi Win - Privacy Policy

Information We Collect

Account and Registration Data

When you create an account on Raxi Win at raxiwinplay.in.net, we collect your full name, date of birth, email address, and mobile number. We also collect a government-issued identity document, typically an Aadhaar card, PAN card, or Voter ID, to complete mandatory age verification (18+) and KYC checks before your account is approved for real-money play.

Financial and Transaction Data

To process deposits and withdrawals, Raxi Win records your chosen payment instrument details. This includes UPI IDs linked to apps such as PhonePe, Google Pay (GPay), or BHIM, as well as bank account numbers and IFSC codes for NEFT/IMPS transfers. Every transaction, its amount, timestamp, reference ID, and outcome, is logged and retained in accordance with the Prevention of Money Laundering Act (PMLA), 2002.

Technical and Usage Data

Our servers automatically capture your IP address, device type, operating system, and browser version each time you visit the platform. We also record session logs, game activity, feature interactions, and cookie identifiers. This data is used to maintain platform stability, detect suspicious access patterns, and personalise your experience on Raxi Win.

How We Use Your Information

Service Delivery and Account Management

Your personal data is used primarily to operate your Raxi Win account, verifying your identity, processing deposits via PhonePe, GPay, or BHIM, crediting winnings, and responding to support requests. Without this processing, we cannot legally or technically provide real-money gaming services under Indian law.

Legal and Regulatory Compliance

Raxi Win is obligated to comply with Indian AML regulations, including reporting obligations under the PMLA and directions issued by the Financial Intelligence Unit, India (FIU-IND). We may disclose your data to law enforcement or regulatory bodies when compelled by a valid legal order. Financial records and KYC documents are retained for a minimum of seven (7) years to satisfy these statutory requirements.

Security, Fraud Prevention, and Marketing

We analyse transaction patterns and device data to detect fraud, account compromise, and collusion. With your explicit consent, we also send promotional communications about bonuses and new features at Raxi Win. You may opt out of marketing at any time by clicking "Unsubscribe" in any email or by contacting support, this does not affect service-related notifications required for account management.

Your Rights

Access, Correction, and Portability

You have the right to request a copy of the personal data Raxi Win holds about you, to correct inaccurate information (such as a misspelled name or outdated mobile number), and to receive a structured export of your data in a commonly used format. To submit an access or correction request, email us at the address listed in the Contact Us section below. We will acknowledge your request within 72 hours and fulfil it within 30 calendar days.

Deletion and Restriction

You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to our statutory retention obligations under the PMLA and other applicable Indian laws. Where full deletion is not immediately possible, we will restrict active processing of your data and notify you of the expected deletion timeline. Note that closing your account does not automatically trigger immediate data erasure where legal retention periods apply.

Withdrawal of Consent and Complaints

Where we rely on your consent to process data, for example, marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. If you believe your privacy rights have been violated, you may lodge a complaint with the relevant Indian data protection authority. Raxi Win is committed to resolving privacy concerns promptly and transparently at every step.

Contact Us

How to Reach Us

For privacy-related queries, data requests, or complaints, email us at [email protected]. We aim to respond within 3 business days. For urgent account security concerns, please mark your subject line "URGENT, Privacy".